Option 1: Use the In-App Chat (Powered by Intercom)
Where to Find It:
Look for the Black chat icon in the bottom-right corner of any page on the SellerGeni dashboard.
What You Can Do:
Start a conversation with our support agents
Search help articles instantly
View your previous chat history
Share screenshots or attachments
💡 Chat support is available Monday to Friday, 10:30 AM – 7:00 PM IST.
Contact Support via Email
If your issue requires detailed documentation or if you're unable to access the platform:
Send an email to [email protected]
Include your Store name, Merchant Token, Contact Details, a brief description, and screenshots (if applicable)
⏱ You’ll receive a reply within 1 business day, usually much sooner.
Pro Tips for Getting Faster Help:
Mention your Store Name or Merchant Token
Be specific: “My campaigns aren’t syncing since yesterday” is more helpful than “It’s not working”
Attach screenshots of the issue where possible
Whether it’s onboarding, billing, or feature support — our team is here to help you succeed.