Sometimes, your store connection may expire due to permission changes, token expiry, or updates in your Amazon Seller Central account.
SellerGeni gives you two easy ways to reconnect your store:
Option 1: Reconnect from Admin Panel (for Admin Users)
✅ Steps:
Login to your SellerGeni Dashboard
Click on your View All → Admin Panel
Locate the store with the “Connection Expired” or “Reauthorization Needed” status
Click Reconnect or Click on Store Name
You’ll be redirected to reconnect the store. ( Follow the onboarding guide here if needed )
Option 2: Reconnect from Store Settings (Any User with Access)
✅ Steps:
Click on your Profile Icon
From the Store Settings → Navigate to Marketplace
Click on enabled button to Reauthorize / Reconnect Store and Follow the steps to grant access via Amazon login
Why Reconnection is Needed
Your Amazon account password or role has changed
Amazon revoked third-party access
Access token expired after 12 months (as per Amazon’s security policy)
You manually removed SellerGeni from Seller Central
What Happens After Reconnection
Data sync resumes within 1-2 minutes
Your campaigns, reports, and automation will be restored
No historical data is lost
Still having issues?
Reach out via in-app chat or email us at [email protected]
We’ll guide you step-by-step.