Q1. Do I need admin access to connect my Amazon account?
Yes, only primary or admin-level users in Amazon Seller Central can authorize third-party apps like SellerGeni.
Q2. Is “Login with Amazon” secure?
Absolutely. SellerGeni uses Amazon’s official SP-API and OAuth process. Your credentials are never stored—only a token is used for authorized access.
Q3. What happens if I accidentally deny permission?
You can restart the onboarding process and reauthorize from your SellerGeni dashboard under Settings > Store Settings > Marketplaces.
Q4. Can I connect multiple Amazon accounts to one SellerGeni login?
Yes. You can connect multiple stores. Read more here
Q5. How do I revoke SellerGeni’s access?
Go to Amazon Seller Central > Apps & Services > Manage Your Apps and remove SellerGeni from the list.
Q6. My data isn’t syncing after connection—what should I do?
First, ensure permissions were granted fully. Then wait 15–30 minutes. If the issue persists, contact [email protected].
Q7. Do I have to reconnect after password or role changes in Amazon?
In some cases, yes. If your access level changes or your password resets, reauthorization may be required in SellerGeni settings.
Q8. Can I switch between marketplaces (US, UK, IN, etc.)?
Yes. SellerGeni supports multiple marketplaces. Use the marketplace selector at the top of your dashboard to toggle views.
Q9. What should I do if I get a message saying the account already exists?
If you're seeing this, it likely means you've already signed up using this Amazon email. Please try logging in using the same email or the "Login with Amazon" option on the login page.
Q10. I can’t access the dashboard after signing up—what now?
Check if your Amazon permissions were granted completely. Also, make sure you're logging in with the correct email used during onboarding.
Still have questions? Our support team is here to help via chat or email.